Privacy Policy

Overview

Kanavgems.com operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated gemstone shopping experience. The Services are owned and operated by Kanav Gems , India, Jaipur.

This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1.1 Contact Details.

• Name
• Billing and shipping address
• Email address
• Phone number

1.2 Financial & Payment Information.

• Payment method details (credit/debit card, PayPal, bank transfer indicators)
• Transaction confirmations and payment status

Note: Payment card data is processed securely by PCI-compliant payment processors and is not stored by us.

1.3 Account Information.

• Account credentials (username, encrypted password)
• Account preferences and settings

1.4 Transaction Information.

• Products viewed, added to cart or wishlist, purchased, returned, or exchanged
• Order history and invoices

1.5 Communications.

• Customer support messages
• Emails, WhatsApp messages, SMS communications
• Feedback, reviews, or inquiries you submit

1.6 Usage Information.

• Interaction data (pages visited, navigation patterns, timestamps)
• Analytics and advertising interaction data

2. Sources of Personal Information

We collect personal information from the following sources:

• Directly from you, when you place orders, create an account, communicate with us, or otherwise provide information
• From service providers, including payment processors, analytics providers, marketing platforms, and logistics partners
• From third parties, such as advertising partners or social login providers, where permitted

3. How We Use Your Personal Information

We use personal information for the following purposes:

3.1 Providing & Improving the Services.

• Process orders and payments
• Fulfill shipments and manage returns
• Maintain and manage customer accounts
• Remember preferences and shopping behavior
• Improve website functionality and user experience

3.2 Marketing & Promotional Communications.

• Send newsletters, promotions, and offers only if you have opted in
• Deliver marketing communications via email, SMS, or WhatsApp
• Display personalized advertisements on our website and third-party platforms based on your interactions

You may opt out of marketing communications at any time.

3.3 Security, Compliance & Fraud Prevention.

• Authenticate accounts and transactions
• Detect, prevent, and investigate fraud or unauthorized activity
• Conduct AML / KYC checks, sanctions screening, and manual review of high-value or flagged transactions
• Comply with UAE GoAML, customs, and regulatory obligations

3.4 Communication & Customer Support.

• Respond to inquiries and support requests
• Provide order updates, service notifications, and account communications

3.5 Legal & Regulatory Purposes.

• Comply with applicable laws and lawful requests
• Enforce our Terms of Service and policies
• Protect our rights, property, and customers

4. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With advertising and marketing partners, including Google Analytics, Google Ads, and Meta (Facebook Pixel), for personalized advertising and remarketing
• When you direct or consent, such as through social logins or shipping instructions
• In business transactions, such as mergers or restructuring
• To comply with legal obligations, enforce policies, or protect rights and safety

Third parties process your information in accordance with their own privacy policies.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Operate and improve the Services
• Remember preferences
• Perform analytics
• Deliver targeted advertising

You can manage cookie preferences through your browser settings or any cookie consent banner presented on the Services.

6. Third-Party Links & Social Logins

The Services may include links to third-party websites or platforms. We are not responsible for their privacy practices.

If you use Google Sign-In, those providers may collect information in accordance with their own privacy policies.

7. Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

8. Data Security & Retention

We implement appropriate technical and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Personal information is retained only as long as necessary to:

• Provide the Services
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce agreements

9. Your Rights & Choices

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of personal information
• Data portability
• Opt-out of targeted advertising or marketing
• Withdrawal of consent where applicable

You will not be discriminated against for exercising these rights.

We may need to verify your identity before fulfilling requests.

10. International Data Transfers

Your information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized safeguards such as Standard Contractual Clauses for international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact & Data Controller

For questions, requests, or complaints regarding this Privacy Policy or your personal information, contact:

Kanav Gems, 1487 kaptan bhawan , kaptan ji ki gali 12 gangaur ka chauraya, johri bazar, jaipur

 kanav.gems@gmail.com

For applicable data protection laws, Kanav Gems is the data controller of your personal information.